Refund Policy

Introduction
 

At American Graphene, we stand behind the quality of our products and aim to ensure customer satisfaction. Our Refund Policy outlines the circumstances under which refunds can be requested and processed.
 

Eligibility for Refunds
 

1. Defective Products: If you receive a product that is defective or not as described, you may be eligible for a refund. We require that you report the issue within 30 days of receipt of the product.

2. Damaged Shipments: If your order arrives damaged, please contact us immediately with photographic evidence of the damage. Claims must be made within 7 days of receiving the shipment.

3. Order Cancellation: Orders can be canceled for a full refund if they have not been processed or shipped. If the order has already been shipped, it will be treated as a return.
    

Process for Requesting a Refund
 

1. Contact Customer Service: To initiate a refund, contact our customer service team via email at support@americangraphenecompany.com or by phone. Provide your order number and a detailed explanation of the issue.

2. Return the Product: If required, we may ask you to return the product. Products should be returned in their original condition and packaging.

3. Refund Inspection: Upon receiving the returned product, we will inspect it and notify you of the status of your refund request.
    

Refund Processing
 

1. Approval of Refund: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment.

2. Refund Time Frame: Refunds are typically processed within 7-10 business days after we receive and inspect the returned item.

3. Partial Refunds: In some cases, only partial refunds may be granted. This can occur if the item is not in its original condition, is damaged, or has missing parts for reasons not due to our error.
    

Non-Refundable Items
 

1. Custom Orders: Customized or personalized products are non-refundable unless they arrive defective or damaged.

2. Gift Cards: Gift cards are non-refundable.
    

Shipping Costs for Returns
 

1. Return Shipping: You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.

2. Damaged or Incorrect Items: If you are returning an item due to a defect, damage during shipping, or receipt of the incorrect item, we will cover the return shipping costs.
    

Contact Information
 

For any questions or clarifications regarding our Refund Policy, please contact us:
 

• Email: support@americangraphenecompany.com

• Phone: (800)242-2985
   

Policy Changes

American Graphene reserves the right to modify this Refund Policy at any time. Any changes will be communicated on our website.
 

Note: This Refund Policy is an integral part of our commitment to providing excellent customer service. While we strive to ensure that all our products meet high standards, we understand that issues may arise and are dedicated to resolving such matters promptly and fairly.

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