Shipping Policy

 

Introduction
 

At American Graphene, we are committed to delivering our high-quality graphene products efficiently and securely to our customers worldwide. This Shipping Policy outlines our practices and procedures for shipping orders placed through our website.
 

Shipping Options and Delivery Times
 

1. Domestic Shipping: We offer standard and expedited shipping options for orders within the United States. Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days.

2. International Shipping: International orders are shipped via our global shipping partners. Delivery times vary based on the destination but typically range from 7-15 business days.

3. Custom Orders: Shipping times for custom orders or bulk quantities may vary. Our team will provide an estimated delivery time at the point of order confirmation.
    

Shipping Costs
 

1. Standard Shipping: Shipping costs are calculated based on the weight and size of the order. The cost will be displayed at checkout.

2. Expedited and International Shipping: Expedited and international shipping costs are determined based on the size, weight, and destination of the order. These costs will be calculated and displayed at checkout.
    

Order Processing
 

1. Processing Time: Orders are typically processed within 1-2 business days. Custom orders may require additional processing time.

2. Order Confirmation: Once your order is processed, you will receive an email confirmation with your order details and a tracking number.
    

Tracking Your Order
 

1. Tracking Information: When your order is shipped, we will provide you with a tracking number so you can track the progress of your shipment.

2. Tracking Portal: You can track your order through our website or directly on the carrier’s website using the provided tracking number.
    

Customs, Duties, and Taxes
 

1. International Orders: International orders may be subject to customs, duties, and taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.

2. Customs Clearance: We are not responsible for delays caused by the customs clearance process.
    

Damaged Shipments
 

1. Reporting Damaged Shipments: If you receive a damaged shipment, please contact us immediately at support@americangraphene.com. Include your order number and photographs of the damaged product.

2. Resolution: We will investigate the issue and work to resolve it promptly, which may include sending a replacement or issuing a refund.
    

Returns and Exchanges
 

Please refer to our Return & Refund Policy for information on returning products.
 

Customer Service
 

For any questions or concerns regarding shipping, please contact our customer service team:

• Email: support@americangraphenecompany.com

• Phone: (800) 242-2985
   

Changes to Shipping Policy
 

We reserve the right to modify this Shipping Policy at any time. Any changes will be posted on this page.

Note: This Shipping Policy is intended to provide comprehensive information on the shipping practices of American Graphene. We strive to ensure a smooth and efficient shipping process for all our customers, both domestically and internationally. If you have any specific shipping requirements or questions, please do not hesitate to contact our customer service team.

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